Customer Care

Payment Methods

We accept all VISA, MasterCard, American Express and Discover credit cards. Paying online with a credit card is easy. Just enter your credit card information during checkout. We also accept PayPal, Google Pay and Apple Pay.

How does my order appear on my billing statement?

Purchases made on our store will appear as SP BAUSCHMARKETPLACE on your billing statement

Can I make a credit card payment over the phone?

We are unable to accept credit card payments over the phone for security reasons. When you enter your credit card information online, your card number is encrypted to ensure consumer protection. To prioritize your safety, we do not process phone orders as we cannot provide the same level of security. However, our dedicated customer service representatives are more than happy to guide you through the simple process of entering your credit card details on your computer.

Promotions and Discounts

Promotion codes may be redeemed at checkout. Simply enter your code and your promotional discount will be factored into your order and reflected in your order summary.

Please note promotions and offers cannot be combined. Other restrictions may apply. Offers may be terminated at any time without notice.

Faster Checkout

Save your information using the "Remember Me" checkbox in checkout for faster order completion next time.

Creating an Account

Creating an account is easy. Simply click Log In and select Create Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order.

Managing Your Account

It's easy to change your account information online at any time. Simply log in to access your account. If you have forgotten your password, select login and reset your password. Your email address and mobile number serves as a convenient way to receive important information about your order and serves as your PreserVision account identification.

Order History

Your account dashboard holds important information regarding your order and the capability to track your order up to the moment it arrives.

Returns

We want you to be thrilled with the quality of your purchase. If you are dissatisfied for any reason, please see our Refund Policy page for more information so that we can make it right.

At Bausch & Lomb Americas Inc, we stand behind our products and quality controls. If for any reason you are not satisfied with a Bausch + Lomb general eye care, eye vitamin or lens care product you purchased from one of our authorized sellers, you may request a full refund. The sole remedy under the Bausch + Lomb Satisfaction Guarantee (the “Guarantee”) is limited to a full refund for the price of the product.

How To Claim The Guarantee

To submit a Guarantee request, please call one of our experts at 1-800-553-5340 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail the unused product, carton, store receipt or other proof of purchase, and your Guarantee approval confirmation number to:

Please note that you are responsible for costs incurred in mailing your product, carton and proof of purchase.

Guarantee Guidelines

Bausch & Lomb Americas Inc reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its sole discretion in cases of suspected fraud or if a customer has abused the Bausch + Lomb Satisfaction Guarantee.

Standard Domestic Shipping

Please allow 5-7 days for delivery of merchandise (Monday through Friday, not including holidays). Standard shipping is available for the Continental U.S., P.O. boxes, APO and FPO addresses only.

Please note: Delivery to APO and FPO addresses may take 4-6 weeks.

Shipping Carriers

We determine the most efficient shipping carrier for your order. The carriers we use are the U.S Postal Service (USPS) and United Parcel Service (UPS) . Most orders ship by USPS. The carrier used for Express Shipments is UPS.

Delivery Information

Bausch + Lomb ships most in-stock orders to the U.S. within 2-3 business day of receipt. Shipping options are provided at the time of checkout. You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order.

Tax Information

By law, we must charge sales tax on orders shipped to states where we have a business presence as well as those states requiring internet sales tax collection. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.